Exceptional managers are remembered for the right reasons.
The Manager as Mediator
There are many good managers in every organization, but what does it take to be exceptional? How does a manager make a meaningful difference in the lives of their staff and contribute to the success of your organization? What are the leadership skills and behaviours that contribute to work life satisfaction, engagement, performance and healthy culture?
This program focuses on the skills, competencies, behaviour’s and perspectives that equip good managers to become exceptional. The goal is to provide the tools, knowledge and insights to prepare managers to be the best boss their staff ever had.
Exceptional managers improve employees work life thereby improving their overall quality of life. In the process the benefits to the organization are improvements in wellbeing, engagement, performance, collaboration, trust, and a healthy culture.
Helping good employees do good work together
Two-day workshop providing tools for self-mediation as well as mediating conflict among staff. Most people already possess the skills to address conflict, this workshop equips you with the tools to use those skills. Rarely are new skills required once participants become familiar with the tool.
Providing the tools of the professional mediator to build better workplace relationships, enhance performance, improve productivity, and cut the unnecessary financial costs of workplace conflict.
The Manager-as-Mediator Seminar isn't just for managers. It is designed for supervisors, team leaders, members of self-managing teams, and human resource staff — in short, for any employee who is responsible for the cooperative work of others. It is also excellent preparation for future leaders. No particular educational background is required.
It's not always what you say that matters, but how you say it.
This comprehensive communication skills program / workshop helps individuals and teams to develop effective and positive communication skills at work.
Constructive criticism is an art, a form of coaching – an essential aspect of communication that, if handled right, can lead to excellence and strong relationships.
Ten principles of compelling communication that apply to all encounters.
1. Build Trust
2. Create Collaboration
3. Give Effective Praise
4. Deliver Criticism without Creating Conflict
5. Conduct and Participate in Effective Performance Review
6. Conduct an Effective Interview
7. Ask Effective Questions
8. Make an Effective Apology
9. Argue without Offending
10. Communicate to Resolve Conflict
New managers are often chosen from high-performing individuals. These highly proficient doers quickly become struggling new managers, without the methods or skills needed to succeed. The failure rates are daunting.
Improved success rate for first-time managers
Improved team productivity
First-time managers are better prepared for this challenging transition
They learn and practice the basic skills they need to succeed
They’re more centred and supportive of their team
Management Essentials Training Design
This program focuses on helping managers be more effective in their role and includes animations, videos, group activities, and skill practices. With an emphasis on the Four Core Conversations managers need to have, four conversational skills are presented that create the how-to for the conversations.