To have a positive Customer Experience, People, Processes, Systems and Structure all have to be Customer-facing!
Our program topics include how to make a positive first impression, building relationships with our internal Customers and external Customers, and delighting our Customers by exceeding their expectations. You will learn how to defuse an upset Customer, practice key listening and speaking skills, while ensuring you always do it right the first time and keep your commitment!
The Standards For Service Excellence Coaching Tool is designed to support in communicating with Customers more effectively and efficiently. By attaining these standards for excellence, you will deliver efficient, high quality service and have significant influence in Customer satisfaction. Executing the highest standards and paying attention to the smallest detail ensures that the Customer is the focus of your service.