Let’s face it, without a customer, many of us would not be employed. Why then are so many organizations making the customer relationship an adversarial one? Why not make the customer part of your team?
By utilizing many of the techniques from the Everything DiSC Workplace assessment, it is easy to identify the natural style of the customer, quickly adapt, and communicate more effectively, as well as efficiently, with them. In turn, the customer will be responsive and appreciate your actions.
If we treat the customer in a manner other than how we would like to be treated, and thus a manner that they would like to be treated, we easily increase our quality of service. When everyone on the team approaches this in the same manner, the customer service scores increase, followed by morale, and profits to the team, the department and the entire organization.