Eagle Inspiration Training & Development, Inc.

Build a Better Workplace with Everything DiSC®.

About Us

Joan Fox
Everything DiSC certified facilitator

Joan Fox is a results driven performance expert. For more than 25 years, she has provided speaking, training and consulting solutions for some of the world’s best organizations. Joan is the author of the critically acclaimed book, “The Chronicles of Sir Vival: Customer Service Under Siege,” endorsed by Ken Blanchard. She is significantly skilled in taking “good” organizations to the next level of performance where they can compete and win as a matter of daily execution.

Testimonials for Eagle Inspiration Training & Development, Inc.

  • “Joan Fox has earned our trust. LEGENDARY SERVICE is our mantra and she keeps it alive.” -

    Jack AlbrechtCEO
  • “Joan’s enthusiasm, contagious smile and customer service expertise are impressive! She has a passion for her field and finds engaging and creative ways to help you achieve a culture of customer service. I highly recommend Joan as the one to help you enhance customer loyalty!”

    Pat McNabMiami University Corporate & Community Institute
  • ”As you always say, there is a difference between ‘getting served’ and ‘feeling served.’ And you’ve made us feel served. Thank you.”

    Nancy Rhoades-MeillerCorporate Human Resources The Kroger Company

Our Solutions

  • Customer Experience Excellence

    Knowing how to work with different DiSC styles is key to both internal and external customer service excellence. Using the workplace profile, participants learn to flex and bend their communication style to the style of the customer.

Everything DiSC® Certification

Choose your learning format:

Everything DiSC Workplace® Certification

Online

Everything DiSC Workplace Certification is your best resource to gain foundational knowledge and tools for facilitating Everything DiSC. Designed with your busy schedule in mind, this online course gives you the flexibility of self-paced learning, paired with live-collaborative sessions led by Wiley’s expert trainers.

Increase your confidence and competence in delivering Everything DiSC Workplace in your organization. This course offers rigorous new content on the principles of the DiSC® model and the supporting research. During the live sessions, you will practice facilitating small groups and explore challenging scenarios that could arise during workshops. You’ll also learn how to keep Everything DiSC alive within your organization by creating a culture of DiSC and explore MyEverythingDiSC, the mobile-friendly, interactive learning portal that is exclusive to Everything DiSC.

This program Includes:

  • Four modules of self-directed and live collaborative learning (each requiring three to five hours of time per week), conducted over a four week period
  • Active knowledge checks to help participants assess how well they understand the content and to improve learning and retention
  • Final Certification exam (self-directed/graded activity)

Start your journey toward building your confidence and competence in effectively delivering Everything DiSC Workplace!

Upcoming Classes

  • January 05 – February 02, 2018

    Live session each Friday from 10:00 – 11:30am CT
  • February 01 – March 01, 2018

    Live session each Thursday from 9:00 – 10:30am CT
  • March 09 – March 30, 2018

    Live session each Friday from 2:00 – 3:30pm CT
Take the next step!
Workplace Certification

Everything DiSC® Certification

In Person

This intensive in-person course provides group learning and collaborative activities to guide you in exploring all the Everything DiSC Profiles including Workplace, Management, Sales, Work of Leaders, and the Everything DiSC 363 for Leaders.

  • Experience the Everything DiSC assessment process and receive personalized profiles.
  • Deepen your expertise about the theory and research behind Everything DiSC, including how to use the research to address common questions from your participants.
  • Get a high-level overview of the tools available in the Everything DiSC facilitation materials and apply them to real-world scenarios.

Upcoming Classes

  • October 31 – November 01, 2017

    Two days of live facilitated learning in Minneapolis
  • December 05 – December 06, 2017

    Two days of live facilitated learning in Minneapolis
  • January 23 – January 24, 2018

    Two days of live facilitated learning in Minneapolis
  • February 27 – February 28, 2018

    Two days of live facilitated learning in Minneapolis
  • March 27 – March 28, 2018

    Two days of live facilitated learning in Minneapolis
Take the next step!
Workplace Certification

Featured Skills

  • Power Up Your Customer Service
  • Succeeding as a First Time Supervisor
  • D style

    People with this style are direct. They're outspoken with their opinions and aren't afraid to be forceful.

    C style

    People with this style take a logical, systematic approach to their work and pride themselves on accuracy.

  • i style

    People with this style are bold and driven. They describe themselves as risk-takers and like to be at the center of the action.

    S style

    People with this style are gentle and accommodating. They are patient with mistakes and very considerate of feelings.

  • D style

    People with this style are direct. They're outspoken with their opinions and aren't afraid to be forceful.

    i style

    People with this style are bold and driven. They describe themselves as risk-takers and like to be at the center of the action.

  • S style

    People with this style are gentle and accommodating. They are patient with mistakes and very considerate of feelings.

    C style

    People with this style take a logical, systematic approach to their work and pride themselves on accuracy.