Joan Fox is a results driven performance expert. For more than 25 years, she has provided speaking, training and consulting solutions for some of the world’s best organizations. Joan is the author of the critically acclaimed book, “The Chronicles of Sir Vival: Customer Service Under Siege,” endorsed by Ken Blanchard. She is significantly skilled in taking “good” organizations to the next level of performance where they can compete and win as a matter of daily execution.
“Joan Fox has earned our trust. LEGENDARY SERVICE is our mantra and she keeps it alive.”
“Joan’s enthusiasm, contagious smile and customer service expertise are impressive! She has a passion for her field and finds engaging and creative ways to help you achieve a culture of customer service. I highly recommend Joan as the one to help you enhance customer loyalty!”
”As you always say, there is a difference between ‘getting served’ and ‘feeling served.’ And you’ve made us feel served. Thank you.”
Knowing how to work with different DiSC styles is key to both internal and external customer service excellence. Using the workplace profile, participants learn to flex and bend their communication style to the style of the customer.
Choose your learning format:
Everything DiSC Workplace Certification is your best resource to gain foundational knowledge and tools for facilitating Everything DiSC. Designed with your busy schedule in mind, this online course gives you the flexibility of self-paced learning, paired with live-collaborative sessions led by Wiley’s expert trainers.
Increase your confidence and competence in delivering Everything DiSC Workplace in your organization. This course offers rigorous new content on the principles of the DiSC® model and the supporting research. During the live sessions, you will practice facilitating small groups and explore challenging scenarios that could arise during workshops. You’ll also learn how to keep Everything DiSC alive within your organization by creating a culture of DiSC and explore MyEverythingDiSC, the mobile-friendly, interactive learning portal that is exclusive to Everything DiSC.
This program Includes:
Start your journey toward building your confidence and competence in effectively delivering Everything DiSC Workplace!
With a primary purpose to increase confidence and competence in delivering Everything DiSC Workplace®, this course offers rigorous new content on the principles of the DiSC® model and supporting research. Learners will gain the expertise and credentials needed to deliver Everything DiSC Workplace within their organization by completing online pre-work and two days of practical application led by Wiley's expert trainers.
In this course, learners will:
Upon successful completion of the course, learners will receive the credential of Certified Everything DiSC Workplace facilitator.
People with this style are direct. They're outspoken with their opinions and aren't afraid to be forceful.
People with this style take a logical, systematic approach to their work and pride themselves on accuracy.
People with this style are bold and driven. They describe themselves as risk-takers and like to be at the center of the action.
People with this style are gentle and accommodating. They are patient with mistakes and very considerate of feelings.