Tracy Mullin, MHROD, Sr. Consultant & President, is a results-oriented business leader with over 30 years of professional experience in Human Resources, Training and Organizational Development with over 20 years of leadership experience and demonstrated success in diverse business environments. She has worked in both union and non-union food manufacturing facilities, customer service and call center organizations, transportation and warehousing environments, consumer finance and banking facilities, and retail operations. Tracy has successfully managed the development and implementation of improvement projects within a variety of organizational structures... centralized, matrix, decentralized and virtual. In each of these environments, she has demonstrated a consistent track record facilitating measurable improvement on business results. She has designed, developed and implemented comprehensive blended learning and management certification programs to support over 5,000 management positions nationally located at over 400 sites. Tracy has taught and coached managers and leaders how to retain, develop and motivate employees for over 20 years. Her business experience prior to owning her own company was at General Mills as a Human Resource Manager, a Human Resource Director of a medium-size local manufacturing and sales organization, a Director of Retail Management Development for Best Buy Co., Inc. and AVP, Training and Organizational Development for ITT Consumer Finance. Tracy has a Master degree in Human Resources and Organizational Development (MHROD) and a Bachelor degree (BA) in Business. She is a certified Master Trainer and an Authorized Partner with each of her affiliates. She is committed to making a difference in the lives of the employees she touches and organizations they serve. MTM Performance Solutions, Inc. has been certified as a female-owned business by the state of Minnesota and Wisconsin.