To have a positive Customer Experience, People, Processes, Systems and Structure all have to be Customer-facing!
Productive Conflict - Harness the Power of Workplace Conflict
Our program topics include how to make a positive first impression, building relationships with our internal Customers and external Customers, and delighting our Customers by exceeding their expectations. You will learn how to defuse an upset Customer, practice key listening and speaking skills, while ensuring you always do it right the first time and keep your commitment!
The Standards For Service Excellence Coaching Tool is designed to support in communicating with Customers more effectively and efficiently. By attaining these standards for excellence, you will deliver efficient, high quality service and have significant influence in Customer satisfaction. Executing the highest standards and paying attention to the smallest detail ensures that the Customer is the focus of your service.
Everything DiSC® Productive Conflict transforms uncomfortable encounters into stronger relationships. Workplace conflict is inevitable. Everything DiSC® Productive Conflict helps learners improve self-awareness around conflict behaviors. Rather than focus on a step-by-step process for conflict resolution, Everything DiSC Productive Conflict helps learners curb destructive behaviors so that conflict can become more productive, ultimately improving workplace results and relationships. By increasing self-awareness around conflict behaviors, Everything DiSC Productive Conflict helps learners effectively respond to the uncomfortable and unavoidable challenges of workplace conflict.
With Productive Conflict, learners will:
• Explore the destructive and productive conflict behaviors of each DiSC® style
• Understand how to manage their response to conflict situations
• Discover communication strategies when engaging in productive conflict with colleagues