With over 30 years of experience in management, Susan brings a unique 360-degree perspective compiled from the front line selling directly to customers-to award winning manager-to industry consultant. With a Master's Degree in Organizational Behavior and a focus on training and group dynamics, her specialty lies in working with businesses to identify strategies to develop individuals into high-performance teams. Everything DiSC is a foundational and transformational tool that supports her passion of improving the soft skills of communication and emotional intelligence among participants. She has written and delivered soft skills training programs, sales and product training programs, is a leadership coach for higher levels of management and is a featured speaker for various trade organizations. She is dedicated to delivering highly customized programs designed to maximize the return from your most important asset-your team.