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Transform your organization today with Everything DiSC®.

About Us

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Demetria Gilkey, Owner

Demetria works with companies and teams who want to improve their overall customer experience and thrive together. She believes in the importance of a strong customer experience strategy as well as the value of a highly engaged team. Demetria is passionate about speaking to audiences about this important psychological factor that companies have begun to let reach all time lows. Customer Service and Experience Coach, Demetria Gilkey, helps clients take their companies to new levels with proprietary programs that are customized for each business' unique scenario.

Whether you're a business in Louisville needing expert support or your next national convention is seeking a keynote speaker, Demetria Gilkey can bring the motivation and inspiration to your business and team.

Lead like a Champion.
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Solutions

  • Everything DiSC Workplace®

    This is one of the most common used solutions that Everything DiSC offers. It can be used with everyone in an organization, regardless of title or role, to build more effective relationships, and improve the quality of the workplace.

    Downloads

  • Everything DiSC Sales

    Helps salespeople connect better with their customers by understanding their DiSC sales style, understanding their customers’ buying styles, and adapting their sales style to meet their customers’ buying styles.

  • ATTITUDE CONDITIONING©

    A bad attitude can cost an organization thousands of dollars. An employee’s attitude can make or break a business. Customers expect a professional, memorable experience.
    This workshop’s topics include: Time Management, Attitude Management, Active Listening and Communication Techniques, What Customer’s Crave, and How to Build Rapport.

  • COLORFUL CONVERSATIONS; DEALING WITH DIFFICULT GUESTS

    Are bad reviews weighing you down? Do you have challenging customers that you cannot make happy no matter what you do?
    This interactive workshop will address how to manage unhappy customers, how to decrease stress, how to increase confidence to answer and resolve your customer.

  • HELLO? IT'S ME; TELEPHONE BEHAVIOR

    Research confirms that 9 out of 10 customers would pay more to ensure a superior customer experience. The telephone is a critical point of contact in a customer’s experience. This workshop will address how to:
    Manage multiple telephone calls at one time, respond appropriately and professionally, make a greeting more memorable, and active listening and communication techniques.

Everything DiSC® Certification

Choose your learning format:

Everything DiSC Workplace® Certification

Online

Everything DiSC Workplace Certification is your best resource to gain foundational knowledge and tools for facilitating Everything DiSC. Designed with your busy schedule in mind, this online course gives you the flexibility of self-paced learning, paired with live-collaborative sessions led by Wiley’s expert trainers.

Increase your confidence and competence in delivering Everything DiSC Workplace in your organization. This course offers rigorous new content on the principles of the DiSC® model and the supporting research. During the live sessions, you will practice facilitating small groups and explore challenging scenarios that could arise during workshops. You’ll also learn how to keep Everything DiSC alive within your organization by creating a culture of DiSC and explore MyEverythingDiSC, the mobile-friendly, interactive learning portal that is exclusive to Everything DiSC.

This program Includes:

  • Four modules of self-directed and live collaborative learning (each requiring three to five hours of time per week), conducted over a four week period
  • Active knowledge checks to help participants assess how well they understand the content and to improve learning and retention
  • Final Certification exam (self-directed/graded activity)

Start your journey toward building your confidence and competence in effectively delivering Everything DiSC Workplace!

Upcoming Classes

  • January 05 – February 02, 2018

    Live session each Friday from 10:00 – 11:30am CT
  • February 01 – March 01, 2018

    Live session each Thursday from 9:00 – 10:30am CT
  • March 09 – March 30, 2018

    Live session each Friday from 2:00 – 3:30pm CT
Take the next step!
Workplace Certification

Everything DiSC® Certification

In Person

The in-person, Everything DiSC Workplace® Certification begins with online, self-directed learning and culminates in two days of practical application facilitated by Wiley's expert trainers. With Everything DiSC Workplace® Certification, participants will:

  • Gain expertise in the Everything DiSC® model and supporting research
  • Discover how to apply the Everything DiSC Workplace reports to daily interactions
  • Customize the Everything DiSC Workplace program to meet specific participant needs
  • Navigate challenging scenarios that could arise during a workshop or coaching session
  • Create strategies to promote a DiSC®-based culture
  • Explore MyEverythingDiSC® and discover how to utilize it as an ongoing development tool
This course is held at the Education Center in Minneapolis, MN or in London, England.

Upcoming Classes

  • December 05 – December 06, 2017

    Two days of live facilitated learning in Minneapolis
  • January 23 – January 24, 2018

    Two days of live facilitated learning in Minneapolis
  • February 27 – February 28, 2018

    Two days of live facilitated learning in Minneapolis
  • March 27 – March 28, 2018

    Two days of live facilitated learning in Minneapolis
Take the next step!
Workplace Certification

Featured Skills

  • Training Facilitation
  • Professional Speaking
  • Team-Building
  • Leadership Consulting
  • Coaching
  • Organizational Development

Credentials

  • Everything Disc Authorized Partner
  • Everything Disc Workplace
  • Everything Disc Sales
  • Dale Carnegie