Meeting the ever-changing requirements of today’s business environment demands not only retaining but engaging the entire workforce for peak performance. Your employees are the cornerstone of your business; they’re the source of innovation, new advances, efficiencies, and, ultimately, customer engagement. Workforce development is essential. Do your employees have the mindset, urgency, skills, tools, and capability to achieve the organization’s goals, while delivering value to customers?
SALES DEVELOPMENT
Are you looking for higher margins, greater sales productivity, increased ability to stave off competitive threats? Selling has become increasingly complex and difficult. Today sales training must advance strategic and consultative selling skills. Sales management must actively coach to these sales skills to drive exceptional performance and sustained success. We can take you sales meeting and conferences to the level of “EDUTAINMENT”!
CUSTOMER SERVICE AND CONTACT CENTER DEVELOPMENT
Our customer Experience solutions meet every type of customer interaction scenario that your company needs, from face-to-face collaboration to phone conversations to digital communications and everything in-between. In addition, our Customer Experience solutions assist in the realm of technical support and field service, help reps identify up-sell and cross-sell opportunities, and train managers to be great at coaching their customer-facing employees.
ORGANIZATIONAL DEVELOPMENT AND PSYCHOLOGY
Everything DiSC® Certification
Choose your learning format:
Everything DiSC® Certification
In Person
The in-person, Everything DiSC Workplace® Certification begins with online, self-directed learning and culminates in two days of practical application facilitated by Wiley's expert trainers. With Everything DiSC Workplace® Certification, participants will:
- Gain expertise in the Everything DiSC® model and supporting research
- Discover how to apply the Everything DiSC Workplace reports to daily interactions
- Customize the Everything DiSC Workplace program to meet specific participant needs
- Navigate challenging scenarios that could arise during a workshop or coaching session
- Create strategies to promote a DiSC®-based culture
- Explore MyEverythingDiSC® and discover how to utilize it as an ongoing development tool
This course is held at the Education Center in Minneapolis, MN or in London, England.
Upcoming Classes
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December 03 – December 04, 2019
Two days of live facilitated learning in Minneapolis
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January 28 – January 29, 2020
Two days of live facilitated learning in Minneapolis
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February 25 – February 26, 2020
Two days of live facilitated learning in Minneapolis
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March 24 – March 25, 2020
Two days of live facilitated learning in Minneapolis
Everything DiSC Workplace® Certification
Online
Everything DiSC Workplace Certification is your best resource to gain foundational knowledge and tools for facilitating Everything DiSC. Designed with your busy schedule in mind, this online course gives you the flexibility of self-paced learning, paired with live-collaborative sessions led by Wiley’s expert trainers.
Increase your confidence and competence in delivering Everything DiSC Workplace in your organization. This course offers rigorous new content on the principles of the DiSC® model and the supporting research. During the live sessions, you will practice facilitating small groups and explore challenging scenarios that could arise during workshops. You’ll also learn how to keep Everything DiSC alive within your organization by creating a culture of DiSC and explore MyEverythingDiSC, the mobile-friendly, interactive learning portal that is exclusive to Everything DiSC.
This program Includes:
- Four modules of self-directed and live collaborative learning (each requiring three to five hours of time per week), conducted over a four week period
- Active knowledge checks to help participants assess how well they understand the content and to improve learning and retention
- Final Certification exam (self-directed/graded activity)
Start your journey toward building your confidence and competence in effectively delivering Everything DiSC Workplace!
Upcoming Classes
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January 02 – January 30, 2020
Live session each Thursday from 3:00 – 4:30pm CT
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February 05 – March 04, 2020
Live session each Wednesday from 9:00 – 10:30am CT
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February 05 – March 04, 2020
Live session each Wednesday from 1:00 – 2:30pm CT
Showcases
Be my guest at a Everything DiSC® showcase. Take an in-depth look into the program and discover how you can use Everything DiSC® in your organization. Select a city below to learn more.
Featured Skills
- Organizational Psychology
- Learning Strategy
- Certified Professional and Executive Coach
- Master Facilitatator
- Leadership Consulting
- Teamwork Optimization
- Change Leadership and Management
- Employee Engagement
- Nationally Recognized Keynote and Public Speaker
- Learning Analysis, Design Development, Delivery and Evaluation