Meeting the ever-changing requirements of today’s business environment demands not only retaining but engaging the entire workforce for peak performance. Your employees are the cornerstone of your business; they’re the source of innovation, new advances, efficiencies, and, ultimately, customer engagement. Workforce development is essential. Do your employees have the mindset, urgency, skills, tools, and capability to achieve the organization’s goals, while delivering value to customers?
SALES DEVELOPMENT
Are you looking for higher margins, greater sales productivity, increased ability to stave off competitive threats? Selling has become increasingly complex and difficult. Today sales training must advance strategic and consultative selling skills. Sales management must actively coach to these sales skills to drive exceptional performance and sustained success. We can take you sales meeting and conferences to the level of “EDUTAINMENT”!
CUSTOMER SERVICE AND CONTACT CENTER DEVELOPMENT
Our customer Experience solutions meet every type of customer interaction scenario that your company needs, from face-to-face collaboration to phone conversations to digital communications and everything in-between. In addition, our Customer Experience solutions assist in the realm of technical support and field service, help reps identify up-sell and cross-sell opportunities, and train managers to be great at coaching their customer-facing employees.
ORGANIZATIONAL DEVELOPMENT AND PSYCHOLOGY
Everything DiSC® Certification
Choose your learning format:
Everything DiSC Management® Certification
Online
Everything DiSC Management Certification is an online-blended learning course that empowers learning and development facilitators to inspire cultures of great managers and get the most out of the Everything DiSC Management solution. This four-week course is accessible anytime from a home or office computer and offers the flexibility of self-paced learning paired with live, virtual classroom sessions led by Wiley’s expert trainers.
With Everything DiSC Management Certification, participants will:
- Become an expert in Everything DiSC® and Management key concepts
- Gain confidence and competence in facilitating the Everything DiSC Management program, going beyond the Facilitation Kit to spark behavioral change among manager participants
- Learn how to customize and apply the Management program to meet the needs of the modern-day manager, team, or organization
- Navigate challenging scenarios that could arise during a workshop or coaching session
- Consider strategies to promote a DiSC-based management culture
Upon successful completion, participants will receive the credential of Certified Everything DiSC Management Facilitator.
Program Components
- Four weeks of self-directed online work (approximately 2-3 hours of online coursework to be completed per week)
- Active participation in three live 90-minute virtual sessions (instructor-led)
- Active knowledge checks to help understanding and improve learning and retention
- Project team presentation and final certification exam (self-directed/graded activity)
Inspire a culture of great management with an Everything DiSC Management Certification today!
Upcoming Classes
-
September 09 – October 07, 2020
Live, virtual session on September 23, 30, and October 7 from 9-10:30 am CT
-
October 21 – November 18, 2020
Live, virtual session on November 4, 11, and 18 from 9-10:30 am CT
-
November 19 – December 17, 2020
Live, virtual session on December 3, 10, and 17 from 10-11:30 am CT
Everything DiSC Workplace® Certification
Online
Everything DiSC Workplace Certification is your best resource to gain foundational knowledge and tools for facilitating Everything DiSC. Designed with your busy schedule in mind, this online course gives you the flexibility of self-paced learning, paired with live-collaborative sessions led by Wiley’s expert trainers.
Increase your confidence and competence in delivering Everything DiSC Workplace in your organization. This course offers rigorous new content on the principles of the DiSC® model and the supporting research. During the live sessions, you will practice facilitating small groups and explore challenging scenarios that could arise during workshops. You’ll also learn how to keep Everything DiSC alive within your organization by creating a culture of DiSC and explore MyEverythingDiSC, the mobile-friendly, interactive learning portal that is exclusive to Everything DiSC.
This program Includes:
- Four modules of self-directed and live collaborative learning (each requiring three to five hours of time per week), conducted over a four week period
- Active knowledge checks to help participants assess how well they understand the content and to improve learning and retention
- Final Certification exam (self-directed/graded activity)
Start your journey toward building your confidence and competence in effectively delivering Everything DiSC Workplace!
Upcoming Classes
-
September 08 – October 06, 2020
Live, virtual sessions on September 22, 29 and October 6 from 9-10:30 am CT
-
September 08 – October 06, 2020
Live, virtual sessions on September 22, 29, and October 6 from 1-2:30 pm CT
-
October 06 – November 03, 2020
Live, virtual sessions on October 20, 27, and November 3 from 2-3:30 pm CT
-
October 27 – November 24, 2020
Live, virtual sessions on November 10, 17 and 24 from 9-10:30 am CT
-
October 27 – November 24, 2020
Live, virtual sessions on November 10, 17 and 24 from 1-2:30 pm CT
-
November 17 – December 15, 2020
Live, virtual sessions on December 1, 8, and 15 from 2-3:30 pm CT
Everything DiSC®
Workplace Certification
In Person
The in-person, Everything DiSC Workplace® Certification begins with online, self-directed learning and culminates in two days of practical application facilitated by Wiley's expert trainers. With Everything DiSC Workplace® Certification, participants will:
- Gain expertise in the Everything DiSC® model and supporting research
- Discover how to apply the Everything DiSC Workplace reports to daily interactions
- Customize the Everything DiSC Workplace program to meet specific participant needs
- Navigate challenging scenarios that could arise during a workshop or coaching session
- Create strategies to promote a DiSC®-based culture
- Explore MyEverythingDiSC® and discover how to utilize it as an ongoing development tool
This course is held at the Education Center in Minneapolis, MN or in London, England.
Featured Skills
- Organizational Psychology
- Learning Strategy
- Certified Professional and Executive Coach
- Master Facilitatator
- Leadership Consulting
- Teamwork Optimization
- Change Leadership and Management
- Employee Engagement
- Nationally Recognized Keynote and Public Speaker
- Learning Analysis, Design Development, Delivery and Evaluation