Mike Mack 'Be Remarkable' Logo

Build a Better Workplace with Everything DiSC®.

About Us

Mike B & W_BIO
Mike wants to help you turn your team's soft skills into hard assets and increase your bottom-line.

Mike Mack is a sought-after sales, service and leadership expert and coach. He has been helping people maximize their potential since 2006 with the use of leading-edge training programs and personalized coaching. He is passionate about helping companies increase their customer satisfaction, employee retention and achieve profitability. He is also the best-selling author of REMARKABLE SERVICE – How to Keep Your Doors Open and it’s his belief that “Remarkable Customer Service” can lead to enhanced revenue and overall profitability.

As part of his strategy, Mike incorporates several proven solutions including Training, Coaching, Consulting, and Strategic Planning. His approach avoids bringing cookie-cutter solutions to unique and industry-specific challenges. His goal is to tailor Coaching and Training Solutions to meet the needs of your organization and team. Mike can turn your employees' soft skills into hard assets and help you tackle questions like:

. How can your business meet the challenges in today’s economy?
. What is required for your employees to become more engaged and act like business owners?
. How can you increase sales in any economy?
. What will it take to retain your customers?

As an award-winning Authorized Partner of Everything DiSC® and The Five Behaviors of a Cohesive Team™, Mike wants to take 'talented individuals to extraordinary teams'.
If your organization is looking to improve its bottom line through improved soft skills, customer service experience, leadership and team development, Mike can help. Contact him today and schedule a free Discovery Experience to see how Mike can assist your business.

Testimonials For Mike Mack

  • In the last year, Mike led monthly training sessions of our entire management team in the areas of effective communication, employee engagement and coaching. This training has been well received by our managers. We will continue to hold training sessions in the upcoming year. We have been very pleased to work Mike Mack.

    Paul Keppler CFO, Stahl Peterbilt
  • Delnor Construction has utilized the services of Mike Mack for multiple Leadership Training Sessions within our company. Mike's coaching, materials, and services were exceptional and provided a real benefit to our leadership team. We would not hesitate in recommending Mike to work with a business looking to improve their management skills.

    Jeff Sterling, P. Eng. Delnor Construction Ltd., Director of Construction Operations
  • We engaged the services of Mike Mack to help enhance our team's soft skills and professional growth with the goal of enhancing future potential and to have a positive impact on our overall business. We have been very pleased with the impact that Mike has had on our people and we will continue to measure the long-term impact of their involvement.

    E. Najjar President & CEO, Carco Auto Edmonton
  • Mike Mack is able to build a foundation of trust with the teams he assists through his training and development. He is a pleasure to work with and has the highest degree of professionalism. I would recommend Mike to help evolve a group of individuals working together into a cohesive, supporting and successful team! Thank you for your support Mike!

    Greg Stahl President, New West Truck Centres, Calgary, Alberta
  • We truly believe that the support provided by Mike has helped our business and our team grow. In fact, we have had some of our best sales months ever, and the culture within our business is evolving in a favorable direction. We would highly recommend Mike and his team to enhance your team's sales performance, engagement, communication and more.

    Greg Nedelec and Tim Goshulak Co-owners, Living Sounds Hearing Centre Ltd.

Solutions

  • The Cohesive Business Solution™

    Cohesive businesses have cohesive teams that are aligned and on the same page. If your team isn't quite there, Mike can help you bridge this gap using his Cohesive Business Solution™.

    Mike believes in 'LRT' (Like-Respect-Trust) and leverages this approach during his Discovery Experience process as an opportunity to build LRT with new customers and members of their team. This is a critical value proposition when training and working with your team. Mike recognizes that it's important to seek to understand how and why people do before asking them to change. Mike has learned that everyone has strengths and starts by leveraging those strengths and supporting other areas/habits that need ongoing improvement. For positive change to be sustainable everyone needs to have some sense of ownership of that change and be accountable for his or her specific responsibilities and actions.

    Download The Cohesive Business Solution™ to learn more about how Mike can help your business.

  • Everything DiSC® Workplace Solutions

    Everything DiSC® Workplace Solutions help you to understand the needs and priorities of the people on your team, a crucial step to developing the effective communication and teamwork necessary for businesses to thrive.

    Videos

    Everything DiSC Workplace® Introduction
  • The Five Behaviors of a Cohesive Team™

    The Five Behaviors of a Cohesive Team™ is a unique learning experience that prepares individuals for success in teams. The New York Times best-selling author Patrick Lencioni and the power of industry-leading workplace assessment tools come together in a breakthrough program proven to deliver business results.

    Videos

    An Introduction to The Five Behaviors

Everything DiSC® Certification

Choose your learning format:

Everything DiSC Workplace® Certification

Online

Everything DiSC Workplace Certification is your best resource to gain foundational knowledge and tools for facilitating Everything DiSC. Designed with your busy schedule in mind, this online course gives you the flexibility of self-paced learning, paired with live-collaborative sessions led by Wiley’s expert trainers.

Increase your confidence and competence in delivering Everything DiSC Workplace in your organization. This course offers rigorous new content on the principles of the DiSC® model and the supporting research. During the live sessions, you will practice facilitating small groups and explore challenging scenarios that could arise during workshops. You’ll also learn how to keep Everything DiSC alive within your organization by creating a culture of DiSC and explore MyEverythingDiSC, the mobile-friendly, interactive learning portal that is exclusive to Everything DiSC.

This program Includes:

  • Four modules of self-directed and live collaborative learning (each requiring three to five hours of time per week), conducted over a four week period
  • Active knowledge checks to help participants assess how well they understand the content and to improve learning and retention
  • Final Certification exam (self-directed/graded activity)

Start your journey toward building your confidence and competence in effectively delivering Everything DiSC Workplace!

Upcoming Classes

  • January 05 – February 02, 2018

    Live session each Friday from 10:00 – 11:30am CT
  • February 01 – March 01, 2018

    Live session each Thursday from 9:00 – 10:30am CT
  • March 09 – March 30, 2018

    Live session each Friday from 2:00 – 3:30pm CT
Take the next step!
Workplace Certification

Everything DiSC® Certification

In Person

The in-person, Everything DiSC Workplace® Certification begins with online, self-directed learning and culminates in two days of practical application facilitated by Wiley's expert trainers. With Everything DiSC Workplace® Certification, participants will:

  • Gain expertise in the Everything DiSC® model and supporting research
  • Discover how to apply the Everything DiSC Workplace reports to daily interactions
  • Customize the Everything DiSC Workplace program to meet specific participant needs
  • Navigate challenging scenarios that could arise during a workshop or coaching session
  • Create strategies to promote a DiSC®-based culture
  • Explore MyEverythingDiSC® and discover how to utilize it as an ongoing development tool
This course is held at the Education Center in Minneapolis, MN or in London, England.

Upcoming Classes

  • December 05 – December 06, 2017

    Two days of live facilitated learning in Minneapolis
  • January 23 – January 24, 2018

    Two days of live facilitated learning in Minneapolis
  • February 27 – February 28, 2018

    Two days of live facilitated learning in Minneapolis
  • March 27 – March 28, 2018

    Two days of live facilitated learning in Minneapolis
Take the next step!
Workplace Certification

Featured Skills

  • Facilitated Training
  • Strategic Planning
  • Coaching
  • Leadership Training
  • Team Building
  • Sales Training
  • Customer Service Training
  • Organizational Development
  • Enhancing Communication
  • Soft Skill Development

Credentials

  • Everything Disc authorized partner logo
  • The Five Behaviors of a cohesive team authorized partner logo