NO MORE MISUNDERSTANDINGS AT WORK! Wouldn't that be nice! No one can promise that you'll never have misunderstandings at workor anywhere for that matter. Whenever two people get together, communication is inevitableand so is miscommunication. Whether it's face-to-face, over the phone or by email, research shows that miscommunication is a primary reason for workplace dissatisfaction. I teach individuals and teams to improve their business writing skills and to understand their own workplace priorities, communication styles and behaviours. This leads to smoother communications, stronger teamwork and more productivity. I know that when people understand how and why misunderstandings occur, they can participate in developing strategies, goals and tactics to overcome them and move forward with less stress and more fun. I bring the following strengths to all of my customers: I grasp concepts and reframe statements in ways that clarify problems and situations for people from different business and cultural groups. I develop group cohesiveness in challenging situations with people from diverse backgrounds and differing agenda. I help Business and IT professionals to understand each other by acting as a liaison and/or interpreter between these two groups; I identify knowledge gaps and focus on the goals.