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About Us

Sue Beyer's Photo
Sue Beyer, President of Operations Service Systems

Is your team working together as effectively as they can? Are your training programs providing lasting behavioral change and achieving the anticipated results? Is your organization delivering an exceptional Customer Experience? If you answered no to any of these questions, you are in the right place!

Operations Service Systems is a Professional Development and Management Training firm celebrating 28 years in business! Our focus is developing essential Workplace Skills in the areas of Sales, Service, Leadership and Teamwork. Our goal is to provide you with the products and services that best fit your needs. Helping you find a talent development solution is our number one priority. We've helped countless others and I know we can help you achieve your goals!
Our philosophy – You can’t manage what you don’t measure! Our expertise is Operations & Professional Development incorporating process redesign, productivity analysis, standards and systems into our training. Our results-driven programs and measurement systems raise and sustain superior levels of Service and Performance. Our strong operations and industrial engineering background differentiates us from traditional training organizations!

We are proud to be an Authorized Partner of Everything DiSC®, The Five Behaviors of a Cohesive Team™, and PXT Select™. We serve our Customers globally and look forward to the opportunity of serving you!

Testimonials For Operations Service Systems

  • Sue is highly effective in training people on understanding DiSC behavioral characteristics of colleagues and clients alike. Her training has benefitted our organization in improving customer perception of our service through dealing with difficult customer calls in a very humanistic yet factual basis.

    Dan Wiersma SVP Service Platform at Sony Electronics (retired) Principal, My Gray Matters
  • I’ve had the pleasure of working with Sue for over seven years now. She is our partner for all things DiSC. Sue is very professional, extremely knowledgeable, and has a wonderful sense of making learning interesting and fun.

    Vicki Dalzelle Director of Learning & Development, Phillips Edison & Company
  • I’ve come to count on Sue not only for her outstanding customer service, but as a trusted adviser for learning and development solutions. I would whole heartedly recommend Sue to anyone looking for performance or leadership answers for their company.

    Vickie Dalzelle Director of Learning & Development, Phillips Edison & Company
  • I have worked with Sue for 15+ years and continue to be amazed with her knowledge and understanding of the Everything DiSC products. She is quick to respond to questions and situations and recommends solutions that are easy to administer and provide for relevant, real-world application. I plan to continue my partnership with Sue for many years!

    Sara A. Eschels Talent Manager, Hylant
  • Thank you for the fantastic session yesterday! The hallway feedback after the session was filled with raving reviews! Everyone is so appreciative of the explanations and time you spent with us. I will definitely be recommending DiSC and YOU to our executive groups. I have already identified a couple of smaller leadership groups.

    Angela Segovia Director, Product Marketing


  • Teamwork: Connecting The Dots To Powerful Relationships & Business Success!

    Have you ever wondered why connecting with some people is easier for you than with others? Maybe you’ve noticed that you relate better to colleagues and customers who focus more on creating momentum and inspiring others. Or, maybe you’re more comfortable working with those who take a spontaneous, energetic approach than those who work at a steadier, more cautious pace. And, perhaps you relate best to people who are more expressive than restrained. Welcome to Everything DiSC Workplace®! The DiSC® model is a simple tool that’s been helping people to connect better. Your Workplace report uses your individual assessment data to provide a wealth of information about your workplace priorities and preferences. You’ll learn how to connect better with colleagues whose priorities and preferences differ from yours – saving you time, energy, and money.

    This engaging and thought-provoking session will help you understand yourself and others in order to build strong, productive relationships.

  • Executive Coaching: 363™ For Leaders — Introducing a New Kind of 360

    You will understand how others see you as a leader, discuss strategies to become a more effective leader, and create an action plan for next steps. Everything DiSC 363® for Leaders combines the best of 360° feedback with the simplicity and power of DiSC® , plus three strategies for improving leadership effectiveness. The result is a 360 experience that’s more productive and satisfying.

    Using CommentSmart, our exclusive selectable comments feature, raters choose from pre-written, highly-tested comments, giving feedback that’s focused, balanced and constructive. Clear visuals and a conversational narrative style make the profile easier to use and understand. Plus, leaders get their next steps with the three things they can focus on now for improving leadership effectiveness.

    Everything DiSC® 363™ for Leaders is meant for anyone who wants to use 360° feedback as part of their leadership development, whether they’re an emerging high-potential leader or an experienced executive.

  • The Work of Leaders Made Simple: Vision, Alignment & Execution

    Does your Learning & Development department have a vision? Are you able to build alignment around that vision at all levels of the organization and get buy-in from C-suite team members? Do you have an opportunity to champion execution of that vision? If you answered no to any of those questions, you will want to attend this session.

    Everything DiSC Work of Leaders® is classroom training that uses online pre-work, engaging facilitation with contemporary video, and online follow-up to create a personalized learning experience. Based on best practices, Work of Leaders connects to real-world demands, generating powerful conversations that provide a clear path for action. 

    Using the framework of Vision, Alignment, and Execution, Work of Leaders encourages leaders to understand their own leadership behaviors and how they impact their effectiveness. Rich, compelling narrative adds depth to the data and strong visuals support the learning process by illustrating key messages.

  • Sales Strategies for Building Relationships

    Everything DiSC® Sales teaches salespeople how to connect better with their customers. It’s the most in-depth easily customizable DiSC®-based sales training solution available. Everything DiSC Sales increases sales effectiveness using the power of DiSC.

    Salespeople learn to communicate better and improve their sales relationships by:

    Understanding their DiSC sales style
    Identifying and understanding their customer’s DiSC buying styles
    Adapting their DiSC sales style to meet their customer’s needs

  • Personal & Professional Service — Enhancing the Customer's Experience

    To have a positive Customer Experience, People, Processes, Systems and Structure all have to be Customer-facing!

    Our program topics include how to make a positive first impression, building relationships with our internal Customers and external Customers, and delighting our Customers by exceeding their expectations. You will learn how to defuse an upset Customer, practice key listening and speaking skills, while ensuring you always do it right the first time and keep your commitment!

    The Standards For Service Excellence Coaching Tool is designed to support in communicating with Customers more effectively and efficiently. By attaining these standards for excellence, you will deliver efficient, high quality service and have significant influence in Customer satisfaction. Executing the highest standards and paying attention to the smallest detail ensures that the Customer is the focus of your service.

  • Productive Conflict - Harness the Power of Workplace Conflict

    Everything DiSC® Productive Conflict transforms uncomfortable encounters into stronger relationships. Workplace conflict is inevitable. Everything DiSC® Productive Conflict helps learners improve self-awareness around conflict behaviors. Rather than focus on a step-by-step process for conflict resolution, Everything DiSC Productive Conflict helps learners curb destructive behaviors so that conflict can become more productive, ultimately improving workplace results and relationships. By increasing self-awareness around conflict behaviors, Everything DiSC Productive Conflict helps learners effectively respond to the uncomfortable and unavoidable challenges of workplace conflict.

    With Productive Conflict, learners will:
    • Explore the destructive and productive conflict behaviors of each DiSC® style
    • Understand how to manage their response to conflict situations
    • Discover communication strategies when engaging in productive conflict with colleagues

Everything DiSC® Certification

Choose your learning format:

Everything DiSC Workplace® Certification


Everything DiSC Workplace Certification is your best resource to gain foundational knowledge and tools for facilitating Everything DiSC. Designed with your busy schedule in mind, this online course gives you the flexibility of self-paced learning, paired with live-collaborative sessions led by Wiley’s expert trainers.

Increase your confidence and competence in delivering Everything DiSC Workplace in your organization. This course offers rigorous new content on the principles of the DiSC® model and the supporting research. During the live sessions, you will practice facilitating small groups and explore challenging scenarios that could arise during workshops. You’ll also learn how to keep Everything DiSC alive within your organization by creating a culture of DiSC and explore MyEverythingDiSC, the mobile-friendly, interactive learning portal that is exclusive to Everything DiSC.

This program Includes:

  • Four modules of self-directed and live collaborative learning (each requiring three to five hours of time per week), conducted over a four week period
  • Active knowledge checks to help participants assess how well they understand the content and to improve learning and retention
  • Final Certification exam (self-directed/graded activity)

Start your journey toward building your confidence and competence in effectively delivering Everything DiSC Workplace!

Upcoming Classes

  • March 04 – April 01, 2019

    Live session each Monday from 1:00 – 2:30pm CT
  • March 04 – April 01, 2019

    Live session each Monday from 9:00 – 10:30am CT
  • May 02 – May 30, 2019

    Live session each Thursday from 9:00 – 10:30am CT
  • May 31 – June 28, 2019

    Live session each Friday from 1:00 – 2:30pm CT
  • June 27 – July 25, 2019

    Live session each Thursday from 10:00 – 11:30am CT
Take the next step!
Workplace Certification

Everything DiSC® Certification

In Person

The in-person, Everything DiSC Workplace® Certification begins with online, self-directed learning and culminates in two days of practical application facilitated by Wiley's expert trainers. With Everything DiSC Workplace® Certification, participants will:

  • Gain expertise in the Everything DiSC® model and supporting research
  • Discover how to apply the Everything DiSC Workplace reports to daily interactions
  • Customize the Everything DiSC Workplace program to meet specific participant needs
  • Navigate challenging scenarios that could arise during a workshop or coaching session
  • Create strategies to promote a DiSC®-based culture
  • Explore MyEverythingDiSC® and discover how to utilize it as an ongoing development tool
This course is held at the Education Center in Minneapolis, MN or in London, England.

Upcoming Classes

  • March 05 – March 06, 2019

    Two days of live facilitated learning in Minneapolis
  • April 02 – April 03, 2019

    Two days of live facilitated learning in Minneapolis
  • May 21 – May 22, 2019

    Two days of live facilitated learning in Minneapolis
  • June 25 – June 26, 2019

    Two days of live facilitated learning in Minneapolis
  • July 30 – July 31, 2019

    Two days of live facilitated learning in Minneapolis
Take the next step!
Workplace Certification

Featured Skills

  • Teamwork
  • Executive Coaching
  • Customer Experience
  • Conflict Resolution
  • Sales Training
  • Presentation Skills


  • Certified Facilitator of Everything DiSC Workplace
  • Authorized Partner ~ The Five Behaviors of a Cohesive Team
  • Accredited Facilitator ~ The Five Behavors of a Cohesive Team
  • Authorized Partner ~ PXT Select
  • Certified WBENC ( Women's Business Enterprise National Certification)
  • Platinum Supplier Progam
  • ATD Greater Las Vegas Chapter
  • Certified Professional PXT Select