Operational Innovations is about inspiring personal, team and organizational agility

Expand your organization's capacity and agility with Everything DiSC®

About Us

Alicia R McLain
Executive & Leadership Coach, EverythingDiSC Facilitator

I am a professional coach and I work with organizational leaders to build cultures of accountability.

I do this by connecting people, teams and organizations to their vision for agility. I connect individuals to teams, teams to organizations, and organizations to their mission, vision and positive core. I have a sense about organizational systems and how people relate and thrive in them. I use EverythingDisc as a way to establish a foundation of awareness for individuals, teams & organizations.

The name of my company, Operational Innovations, came from my vision of operational excellence. I believe the systems in which we work should support, not impede. Sometimes a second set of eyes can help us see the things we need to see. Or sometimes a skilled coach can help us find the answers we've been seeking. I have a keen sense for spotting and eliminating waste in organizations.

It is my mission to (re)connect leaders to their vision, to build agility, develop high performing teams and to create organizations and cultures where people want to work!

I am an executive and leadership coach, a learning facilitator and public speaker.

Testimonials For Operational Innovations

  • "Fantastic session Alicia! Appreciated learning more about our team members and establishing some working agreements. Great info and lots of fun, team" building.https://www.linkedin.com/feed/update/urn:li:activity:6550513299140816896

    Linda D. Paulson, PMP AVID Center Headquarters
  • "Alicia R. McLain, MA, ACC works her miracles again! Whether you have completed DiSC recently or not, this workshop is a gift every leader should give their team! " LinkedIN Post: https://www.linkedin.com/posts/tiffanydavidhr_levelingup-teamreboot-leadership-activity-6612412552473378816-sZuo

    Tiffany David (She/Her), SPHR Total People Management
  • "Working with Alicia helped me to have one of biggest breakthroughs of my ENTIRE life. That is saying a lot since I’m someone who has lots of epiphanies and realizations on my own from constantly doing personal development work. She helped me unlock my habit of placing unvoiced expectations on people, which was preventing me from being effective.."

    Sofia S. Salazar Birth Baby Body


  • Everything DiSC® Team Reboot

    Working agreements are the deliberate practice of high performing teams. And crafting, updating and operationalizing them are the keys to success. A team that has and honors their working agreements has a foundation upon which to build trust and minimize mis-understanding, mis-communication and mitigate negative conflict.

    So, why don't all teams have them?

    It can be hard to know how to get started with facilitating this important working session with your team. The Everything DiSC® Team Reboot is your key to getting the conversation started around what's important to the individuals that make up your team and a way to uncover what's important for developing into a high performing team!

    Session Length: 2 hours
    Attendees: Minimum of 6
    Venue: Open conference room with floor and wall space

    * Define work styles
    * Outline a ‘Day in the Life’ by style
    * Explore ways to better understand teammates styles
    * Design or update your team's norms/working agreem

  • Executive & Leadership Coaching with Everything DiSC®

    My specialties include: working with leaders who are in transition, either changing jobs, being promoted or navigating the complexity of an organization that is in flux. I also specialize in working with individuals or groups that are under-represented in their workplace #onlyone.

    **Coaching is a ‘life line’ and a key element to sustained and real personal or organizational change.

    What distinguishes me as a coach is my humor, possibility thinking, creativity, my positive energy and attitude of service. I also work from an evidence based format to guide you to the success you're looking to achieve.

    I use instruments from the Everything DiSC suite of personal assessments to help my clients better understand themselves, get to know them selves and level up!

  • Leadership Development, 363 Profile Assessments

    Everything DiSC 363® for Leaders isn't just any 360. It’s a dynamic 360-degree feedback tool plus 3 personalized strategies for leaders to put into action immediately—a 360 + 3!

    The richness of Everything DiSC® comes together with the research-based Eight Approaches to Effective Leadership framework to help any leader—emerging high-potentials and experienced executives alike—incorporate critical feedback from direct reports, peers, and bosses into a development plan to increase their effectiveness in a leadership role. Whether coaching one-on-one or working with small groups of aspiring leaders, this powerful set of resources includes tips, techniques, and step-by-step guidance to help you introduce Everything DiSC 363 for Leaders into an organization, get buy-in from senior leadership, determine the scope and timeline for implementation, and deliver a fully customizable 360-degree feedback and coaching offering that meets your client’s specific leadership development needs.


    Everything DiSC 363® for Leaders: The Model


Be my guest at a Everything DiSC® showcase. Take an in-depth look into the program and discover how you can use Everything DiSC® in your organization. Select an event below to receive more information about that event from this Partner.

Featured Skills

  • Executive & Leadership Coaching
  • Organizational Change & Transformation Towards Agility (Agile)
  • Training, Learning Facilitation
  • Public Speaking


  • Authorized Partner, Everything DiSC
  • Professional Certified Coach - ICF