A business partner of two major players in the learning and publishing industries, the S.A.G. professionals provide integrated organizational effectiveness processes in Training and Human Resources Development, Continuous Agility Improvement, and Organizational Behavior. As President and founder for over 4 decades, Mr. DiCaprio's professional background has focused on Operations Management, Organization and Sales Development, Leadership, and Continuous Improvement Management. His areas of expertise include Global and Cultural Effectiveness, Transformational Leadership and Change, Sales, Sales Management, and Continuous Improvement Management. His consulting experience has brought him to work globally in such industries as Aerospace, Automotive, Banking and Financial, Health Care and Pharmaceuticals, High Tech, Media, Energy and Petroleum, and Telecommunications. Author of several publications on organizational effectiveness and customer service, his last book is "Vendre Gagnant-Gagnant" at Transcontinental Publishing. Fluent in three languages, he has an undergraduate degree in Communications and post-graduate studies at the doctoral level in organizational effectiveness and communication at the University of Rome. He is often called upon to deliver keynote speeches at management and sales conventions on such topics as Cultural Awareness, Customer Service, Leadership, Sales Competitiveness, Differentiation, and Organizational Effectiveness. Mr. DiCaprio is also a Board and Management Committee member of BridgeA1 Consulting Group SA specializing in Corporate Agility and Shared Services, the Head Office of which is located in Zug, Switzerland. WHAT CLIENTS HAVE SAID… • “Anthony is one of the more skillful and experienced consultants I've ever met. He is able to involve people during meetings and/or training sessions in a very vivid fashion, creating the perfect conditions for a learning climate. His fluency in English, French and Italian enable Tony to be greatly effective in facilitating workshops in different languages and cultures.” • "Anthony is a great facilitator who can captivate and carry a large audience. While working for a banking client in 2008, Anthony showed his mastery of the client orientation process applied to a large back office organisation. If the audience was rather skeptical at the beginning, it was captivated and motivated by the interactive workshop that Anthony delivered." • "La méthode de découverte des professionnels de S.A.G nous a aidés à mieux analyser et de comprendre le processus opérationnel de nos clients. Cette méthode nous a aidés à à mieux connaître les enjeux d’affaires de nos clients et contribuer à leur avantage compétitif."