Management Skills Resource Inc Logo

Are you ready to transform your workforce into productive, cohesive teams?

About Us

Deborah Avrin Headshot
Management Consultant Deborah Avrin

Are you ready to transform your workforce into productive, cohesive teams? Achieve outstanding team results by partnering with Deborah Avrin at Management Skills Resource, Inc.

Deborah Avrin, SPHR, held a variety of top-level human resources leadership positions in both the financial services and manufacturing industries before beginning her training and consulting company in 1999. In April 2000 she saw the power that the DiSC® suite of products brought to her client’s organizations, and incorporated them in many of her training programs. Deborah’s company Management Skills Resource Inc. works with organizations that want to build the confidence, competence, and courage of their management teams through creative training workshops. Her training style is interactive and stimulating which makes her a sought after facilitator for human resources and management development workshops. She truly believes that all managers have the potential to be great managers! Deborah authored The Management Map book series which can be used to facilitate workshops or be given as a day-one promotion gift to immediately get the newly promoted on the road to becoming great managers.

Her educational background includes a BBA in Human Resources and a Masters Degree in Organizational Behavior. Deborah holds a lifetime Senior Professional in Human Resources certification and has been an instructor for the PHR/SPHR certification prep course through the University of Dallas since 2001.

Testimonials For Management Skills Resource, Inc.

  • When our company realized our need for team building within our customer service group, we turned to Deborah Avrin for help. Deborah took our diverse and multi-generational team and helped us learn to work together. If you want your team to grow in innovation and problem solving in an ever-changing business environment, give Deborah a call.

    Mark Waller, CRP, PHR, SHRM-CP General Manager A-1 Freeman Moving Group
  • Deborah is a dynamic and insightful organizational consultant with a knack for developing and implementing results oriented interventions. She doesn't believe that one size fits all. Deborah will ask the right questions to get to know your team and create the learning scenario that will truly add value to your organization. I highly recommend her.

    Joyce (Joyce Williams) Smothers, SPHR, SHRM-SCP Director, Office of Policy and Compliance at Federal Aviation Administration
  • Deborah is a great source of energy when she delivers one of her training programs. She keeps everyone involved with creative and meaningful activities. Time flies when working with Deborah and you always come away with something learned too!

    Amy Hardin CPLP Learning and Development Talent Manager
  • Deborah provided training on employment law for a mid-size contract guard company in Dallas, and she successfully turned what could have been a dry topic into a lively and informative discussion. An expert in human resources and employment law, Deborah is also an accomplished author. Read the recently released "The Management Map: Navigation Tools

    Joseph Peek Optimized Content Marketer
  • I have worked with Deborah to create a Management Development Training Program with two organizations. She developed and trained eleven classes, one per month, that resulted in a year long program. The feedback from the management teams was extremely positive. I recommend working with Deborah for her training style, knowledge and experience.

    Sherrie McAden, SPHR Vice President Human Resources


  • Developing Your Management Style with Everything DiSC®

    Everyone has a unique management style. Managers who utilize their strengths in managing as well as develop an ability to adapt to other styles are more effective in their role. The Everything DiSC® Management Profile teaches managers how to bring out the best in each employee, increasing employee engagement by creating a unique motivational environment for each, and adapting to their delegating and developing techniques. Participants begin the program focusing on developing an understanding of their own management preferences and tendencies and then develop action plans on flexing their style to increase employee satisfaction and productivity. Length: 4-6 hours.

  • The Work of Leaders®

    What are the skills of leadership? Using the framework of Vision, Alignment, and Execution, Work of Leaders® encourages leaders to understand their own leadership behaviors and how they impact their effectiveness. Participants learn best practices in crafting a vision, building alignment for the vision, and championing execution of the vision. Using customized feedback and video examples participants begin the process of creating a vision for their department and writing communication plans for their teams. Length: 6 hours

  • Making the Communication Connection with DiSC Workplace

    Why do we get along with and communicate better with some people than with others? Your natural style of communicating falls into four primary dimensions: Dominance, influence, Steadiness and Consciousness. Personal effectiveness is significantly enhanced when you recognize the various motivational and communication needs of others, whether they are a customer, boss, coworker or employee. Includes the DiSC Workplace profile. Length: 3-4 hours

  • The Management Map for the New Manager

    You have new people, plans, responsibilities, demands for your time…how do you successfully find your way? Having a managerial road map is helpful in providing directions and getting your employees all headed in the right direction. On this management journey, you need to bring the appropriate resources, avoid roadblocks and build alliances with team members and colleagues. A variety of delivery formats are available, the most popular: Five sessions for 2.5/3.0 hours or three 4-hour sessions with pre-work. Can include Everything DiSC® Management Profile

  • The Five Behaviors of a Cohesive Team

    The Five Behaviors profile, which provides both individual and team feedback, is grounded in the model described in The Five Dysfunctions of a Team, the internationally best-selling leadership book by Patrick Lencioni. The Five Behaviors of a Cohesive Team™ has a simple goal: To facilitate a learning experience that helps professionals and their organizations discover what it takes to build a truly cohesive and effective team. Participants will learn how, as a team, they score on the key components of the model: trust, conflict, commitment, accountability, and results. Using the feedback from their reports, participants will be able to create a better, stronger team. Length: 1 day

  • The Manager As Coach

    Do your employees consider you an effective coach? The effective coach gives guidance through instructions, monitoring, feedback, and training. Participants practice coaching and feedback skills in informal MBWA coaching, coaching for skill development, and formal one-on-one coaching. Company specific coaching situations are discussed in the workshop for on-the-job skill transfer. Length: 3 hours

  • Productive Conflict

    As team members work closely together, conflict is inevitable. It’s tempting to avoid these uncomfortable situations altogether, but there’s a much more effective solution! Everyone has the ability to control whether conflict is productive or destructive and with Everything DiSC® Productive Conflict, learners will discover how to curb destructive behaviors so that conflict can become more productive. This is not your average conflict resolution program. Everything DiSC Productive Conflict offers highly personalized content that helps learners increase self-awareness around conflict behaviors and effectively respond to conflict situations, which ultimately improves workplace relationships.

  • Performance Appraisal ... Documentation and Discussion

    What is one of the most important parts of a manager’s job? To fairly evaluate their employees’ performance. Learn how to provide written feedback that is specific and relevant on performance appraisal forms and then practice discussing your comments for increased employee productivity. Company appraisal forms and processes are incorporated into the workshop. Length: 3-4 hours depending on the amount of practice

  • Hire the Best

    Do you know how to choose the best candidates for your open positions? Hire the Best offers a practical process for selecting candidates based on the competencies of the position. The workshop teaches a behavioral based interview approach using the philosophy "past behavior is one of the best predictors of future behavior". After analyzing the critical skills needed for their open positions, managers practice writing and asking interview questions. The importance of realistic job previews and onboarding is also discussed. Length: 3-4 hours

  • Employment Law for Managers

    In the course of performing their day-to-day responsibilities, managers and supervisors make decisions that have the potential of exposing the company to potential liability by inadvertently violating one or more of the many laws impacting the workplace. The workshop begins with a review of the various laws that govern the workplace. Participants then apply the laws in situations they may encounter while they carry out their typical managerial responsibilities. Length: 3 hours

Everything DiSC® Certification

Choose your learning format:

Everything DiSC Workplace® Certification


Everything DiSC Workplace Certification is your best resource to gain foundational knowledge and tools for facilitating Everything DiSC. Designed with your busy schedule in mind, this online course gives you the flexibility of self-paced learning, paired with live-collaborative sessions led by Wiley’s expert trainers.

Increase your confidence and competence in delivering Everything DiSC Workplace in your organization. This course offers rigorous new content on the principles of the DiSC® model and the supporting research. During the live sessions, you will practice facilitating small groups and explore challenging scenarios that could arise during workshops. You’ll also learn how to keep Everything DiSC alive within your organization by creating a culture of DiSC and explore MyEverythingDiSC, the mobile-friendly, interactive learning portal that is exclusive to Everything DiSC.

This program Includes:

  • Four modules of self-directed and live collaborative learning (each requiring three to five hours of time per week), conducted over a four week period
  • Active knowledge checks to help participants assess how well they understand the content and to improve learning and retention
  • Final Certification exam (self-directed/graded activity)

Start your journey toward building your confidence and competence in effectively delivering Everything DiSC Workplace!

Upcoming Classes

  • March 04 – April 01, 2019

    Live session each Monday from 1:00 – 2:30pm CT
  • March 04 – April 01, 2019

    Live session each Monday from 9:00 – 10:30am CT
  • May 02 – May 30, 2019

    Live session each Thursday from 9:00 – 10:30am CT
  • May 31 – June 28, 2019

    Live session each Friday from 1:00 – 2:30pm CT
  • June 27 – July 25, 2019

    Live session each Thursday from 10:00 – 11:30am CT
Take the next step!
Workplace Certification

Everything DiSC® Certification

In Person

The in-person, Everything DiSC Workplace® Certification begins with online, self-directed learning and culminates in two days of practical application facilitated by Wiley's expert trainers. With Everything DiSC Workplace® Certification, participants will:

  • Gain expertise in the Everything DiSC® model and supporting research
  • Discover how to apply the Everything DiSC Workplace reports to daily interactions
  • Customize the Everything DiSC Workplace program to meet specific participant needs
  • Navigate challenging scenarios that could arise during a workshop or coaching session
  • Create strategies to promote a DiSC®-based culture
  • Explore MyEverythingDiSC® and discover how to utilize it as an ongoing development tool
This course is held at the Education Center in Minneapolis, MN or in London, England.

Upcoming Classes

  • March 05 – March 06, 2019

    Two days of live facilitated learning in Minneapolis
  • April 02 – April 03, 2019

    Two days of live facilitated learning in Minneapolis
  • May 21 – May 22, 2019

    Two days of live facilitated learning in Minneapolis
  • June 25 – June 26, 2019

    Two days of live facilitated learning in Minneapolis
  • July 30 – July 31, 2019

    Two days of live facilitated learning in Minneapolis
Take the next step!
Workplace Certification


Be my guest at a Everything DiSC® showcase. Take an in-depth look into the program and discover how you can use Everything DiSC® in your organization. Select a city below to learn more.

Featured Skills

  • Management Development
  • Leadership Development
  • Workshop Facilitation
  • Team Development
  • Conflict Management
  • Communication Training
  • Performance Management
  • Change Management
  • Leadership Retreats


  • Everything DiSC Authorized Partner
  • Everything DiSC Workplace Certification
  • 5 Behaviors Authorized Partner
  • HRCI SPHR Certfication
  • SHRM SCP Certification