Management Resource Services, Inc.

Need Learning & Development Solutions using DiSC(R) Assessments

About Us

DiSC Experts: Gwen and Michael Onatolu
DiSC Experts: Gwen and Michael Onatolu

Are you looking to have team members understand each other better and be less frustrated with each others’ approach to work? Are some managers' behaviors getting in the way of their ability to lead others? Are you charged with implementing a 360 Initiative for your management team? Partner with us to explore DiSC(R) assessments and training solutions to address these needs.

Management Resource Services, Inc. is a leadership development company providing web-based DiSC ® assessments and customized client training solutions since 2001. We are experts in the Everything DiSC products, being an authorized partner with Wiley and Sons, Inc., since the inception of the Everything DiSC product line.

MRS can provide individual DiSC products supporting your internal trainers, EPIC™ administrative tools to self-manage assessments internally or customize a training program from design through classroom delivery. Whether you know exactly which DiSC assessments you are looking for or need our help in identifying the ones right for your team, we will partner with you to design the right solution.

We deliver our services and products across the United States for corporate, federal, state and school district clients. We are certified with the U.S. Small Business Administration and the U.S. General Services Administration authorizing us to work with all federal agencies. MRS has maintained its GSA Professional Services Schedule (874 / 00 CORP) for Management Training and Consulting since 2005. Also, we are an approved provider for School Leader Administrators' Academies through the Illinois State Board of Education.

We are proud to be a 2018 Emerald Award-winning Authorized Wiley Partner, placing us among the highest award recipients. We believe this directly reflects our commitment to delivering high solutions.

Contact us now to get started. 630-983-7607. [email protected]

Introduction - Everything DiSC(R) Styles

Testimonials For Management Resource Services, Inc.

  • had the opportunity to work with Management Resource Services, Inc. Our management and staff employees left the session with a better understanding of how their own behaviors impact the work environment and learned new skills to improve teamwork.I received excellent feedback regarding the facilitators level of knowledge and professionalism, includ

    L. Media Training Officer, U.S. Department of Energy
  • Management Resource Services has been a presenter for the DuPage Administrators’ Academy for the past three years.MRS has provided numerous professional development programs for the DuPage Regional Office of Education and school districts in DuPage County. The facilitators’ knowledge and expertise, enthusiasm, and perfect balance of theory and prac

    D.J. Ruscitti Regional Superintendents of Schools, DuPage County
  • The two things I appreciated most about MRS’s [communications] seminar were that 1) it was very organized and well planned and 2) at the same time the facilitator was very sensitive to the needs of her audience. Her presentation was flexible enough to spend time on the topics that mattered most to our particular group…

    J. A. Perrino Assistant Vice President of Sales, Opta Food Ingredients, Inc.
  • Management Resource Services, Inc. successfully facilitated sessions with our executive staff to develop our change management initiative. With their guidance, we were able to sort through issues, prioritize our goals and define strategic directives.

    L. J. Rice President and CEO, Johnson Publishing Company, Inc.


  • Interpersonal Communication Skills for Team Leaders and Managers

    Successful professionals understand how to use their interpersonal savvy to create an atmosphere of openness with clear lines of communication that contribute to their organization’s performance.

    This interpersonal skills course will help you improve the quality of working relationships with peers, customers and supervisors. Specifically, you will gain insights about your communication style and the styles of others, learn

    This course provides a non-judgmental language for exploring communication styles and behavioral issues. The content is designed to help improve communication, ease frustration, and conflict and develop effective leaders and project team members.


    Introduction to the DiSC Model
    Ineffective Dialogue
    Effective Dialogue
  • Leadership Skills for Mid-Career Professionals

    This course focuses on developing leadership skills with staff level employees and challenges participants to use appropriate behaviors to become key contributors on their teams. The knowledge and skills from the course will prepare staff to step into leadership roles in their current assignments as well as develop candidates that are being groomed for management positions.


    Project Team - The Galaxy Project
  • Everything DiSC(R) 360 Feedback Initiative

    We will collaborate with HR or your Program Manager to administer individual 360 assessments or we can program managed a 360 initiative for your entire organization, managing all aspects of the project starting with establishing program objectives, baselining the project schedule through facilitating the one-on-one debriefs and coaching sessions.

    Our 360 report is designed for anyone seeking feedback on his or her leadership strengths and challenges. This unique Everything DiSC(R) 360 Feedback Report includes 3 customized strategies (363) to support a leader in developing an action plan to enhance effectiveness in the role.

    An added benefit of our 360 assessment is the built-in `Comment’ feature. Raters will choose from pre-written, highly-tested comments, giving leader feedback that’s focused, balanced and constructive while avoiding abrasive and unproductive feedback.

    Visit now for additional information.
    [email protected] / 630-983-76


    363 Multi-Rater Feedback Assessment
    Model for 363 Assessment
    Coaching Supplement
  • Leadership Development Program for Aspiring Leaders in Federal Agencies

    An effective leader exhibits strong character and integrity, promotes teamwork, displays thoughtful demeanor and understands how to operate from his or her strengths. Understanding yourself better is the first step to becoming a more effective leader.

    We will facilitate an OPM competency-based leadership development training program to increase civilian employees’ abilities to exhibit effective leadership and critical skills needed to lead in their respective roles in the organization and as they transition to higher levels.

    This federal LDP program designed and facilitated by our firm is aligned to the Office of Personnel Management's (OPM) Executive Core Competencies for leadership and the Department of Defense's (DoD) Civilian Leader Development Framework for growing civilian leaders.

  • Everything DiSC(R) Assessments for In-House Programs

    We will consult with you to identify assessments that your trainers can incorporate into existing courses to take your programs to the next level. The Everything DiSC(R) product family has Assessments, DVD Vignettes and Facilitation materials that can strengthen your in-house learning and development programs.

    Also, clients may choose to establish an `EPIC Subaccount' with us to manage the administration of assessments in-house. Additional assessments are available that are not shown. Contact us today for a complete list. 630-983-7607 / [email protected]

  • Leadership Skills for Managing Team and Team Dynamics

    Continuous professional growth is the most important formula for staying relevant and current in any role, especially leadership positions. Use this course to sharpen your people skills through assessing the impact of your leadership on others. As a leader, your style will influence whether staff and peers will follow you. This course will give you a fresh look at your leadership style and the opportunity to assess areas to focus on.

    This course will also explore various perspectives on leading a team and strategies that can work for you. You will examine ways to influence and motivate your staff, coach individuals and gain insights on problem-solving using team collaboration. This course will integrate the use of self-assessment feedback reports, content-relevant case studies, self-reflections and interactive small group work.


    Introduction- Everything DiSC Management
  • Administrators' Academy: Interpersonal Team Communication Skills for School Administrators

    The foundation of professional success lies in understanding yourself, understanding others and realizing the impact of personal behaviors on others. This course provides a non-judgmental language for exploring the different communication styles and behavioral issues across four primary dimensions. The content is designed to help improve communication and to ease frustration and conflict so school administrators and team leaders are more effective in their roles. The course and supporting materials are based on extensive field research and testing by John Wiley & Sons. The course utilizes an industry-based standard behavioral learning instrument--Everything DiSC(R) and is facilitated using experiential learning techniques.


    Introduction to the DiSC Model
    Strategies to Increase Effectiveness
  • Team Development Initiative: Lencioni’s The Five Behaviors of a Cohesive Team™ Model

    Partnering with your stakeholders, we will work with your Senior Leadership Team or a Functional In-tact Team to complete The Five Behaviors of a Cohesive Team™ Team Development Initiative. It can be started at a Team Retreat and completed over a period of time established by your stakeholders.

    The Five Behaviors of a Cohesive Team™ has a simple goal: To help people discover how to build a truly cohesive and effective team. Based on Patrick Lencioni’s internationally best-selling leadership fable, The Five Dysfunctions of a Team. This assessment-based program focuses on putting The Five Behaviors™ Model into practice. Each member will complete a team assessment baselining how well the team is working across 5 team behaviors.

    Additionally, the program incorporates the Everything DiSC® behavioral model which helps participants better understand how individual personalities contribute to team development. These tools help teams achieve greater effectiveness and productivity.

  • Stepping Up to Supervision: Pre-Supervisory Development Training

    This course provides a dialogue about the reality of what is required when you become the boss. The format is designed for aspiring supervisors to explore the myth versus reality of stepping into the manager’s role along with exploring core practices and skills needed to be successful. The session will help to ground participants in realistic expectations of the job. Participants will be encouraged to identify supervisory skill gaps and to create a list of developmental opportunities to start an Action Plan. An Everything DiSC® Workplace Feedback Report is provided for each participant outlining strengthens and challenges of his/her management style and the impact the style has on others. Participants will leave the course with a fresh perspective of what it takes to manage a team.


    Introduction to DiSC Model
    Managing Up
  • EPIC Sub-Account Administration - Managing Assessments In-House

    Do you prefer to manage your assessments within your department? We can help you do this through our EPIC Sub-Account. We can set the account up for you and provide training to your designated in-house administrator to get you started. You control what assessments are added in the account and can replenish your account anytime by simply emailing us.
    Contact us today to learn more. 630-983-7607 / [email protected]

    Products: Everything DiSC Workplace, Everything DiSC Management, Everything DiSC Work of Leaders, Everything DiSC 363, Everything DiSC Conflict

    Also, the EPIC administrator can generate Group Reports and Facilitator Reports.

Everything DiSC® Certification

Choose your learning format:

New Everything DiSC Certification


Help People Work Better Together as an Everything DiSC® Certified Practitioner

At the heart of your organization are thousands of human interactions. These interactions make up what we know as organizational culture. However, as the world of work becomes more reliant on technology, your organization has been challenged to recreate the authentic human connection that drives engagement and performance.

As an Everything DiSC® Certified Practitioner, you’ll help your organization engage and connect people on a more human level by delivering impactful DiSC experiences that help people work better together. During this two-week course that combines virtual, instructor-led sessions with self-directed online learning, you will:

  • Deepen your understanding of the DiSC model, theory, research, and key principles
  • Explore how to build custom solutions using the all-new Everything DiSC on Catalyst experience
  • Familiarize yourself with the full Everything DiSC application suite
  • Practice facilitation techniques while receiving feedback in a safe environment
  • Gain ongoing access to Wiley’s online training center, connecting you to course content, fellow Practitioners, and Wiley’s education specialists
Upon successful completion of the exam, you will earn the credential of Everything DiSC Certified Practitioner, signaling proven competence in shaping an engaged, collaborative, and high-performing culture—knowledgeable in the language of DiSC.

Upcoming Classes

  • July 07 – July 20, 2022

    Certification: Everything DiSC - Clients: JUL 7 (2 PM Chicago/ 8 PM London)
  • July 22 – August 04, 2022

    Certification: Everything DiSC - Clients: JUL 22 (2 PM Chicago/ 8 PM London)
  • August 08 – August 19, 2022

    Certification: Everything DiSC - Clients: AUG 8 (10 AM Chicago/ 4 PM London)
  • August 19 – September 01, 2022

    Certification: Everything DiSC - Clients: AUG 19 (10 AM Chicago/ 4 PM London)
  • September 08 – September 21, 2022

    Certification: Everything DiSC - Clients: SEPT 8 (1 PM Chicago/ 7 PM London)
Take the next step!


Be my guest at a Everything DiSC® showcase. Take an in-depth look into the program and discover how you can use Everything DiSC® in your organization. Select an event below to receive more information about that event from this Partner.

Featured Skills

  • Training Facilitation
  • Executive Coaching
  • Organizational Development


  • 5-Behavior Authorized Partner
  • Everything DiSC(R)
  • GSA Schedule Holder for professional development (MOBIS)
  • ISBE Approved Provider for Administrators' Academies
  • Certified Professional in Learning and Performance
  • SBA Woman-Owned Small Business