Dr Shari Frisinger

Remember: It is not what you said, it is what they think they heard!

About Us

Dr Shari Frisinger, your behavioral analyst partner
Working with you to maintain your composure when you simply want to strangle someone!

Dr Shari helps you maintain your composure when you really want to strangle someone.

Conflict, under-engagement, passive-aggressive behaviors and minimal motivation are only a few of the challenges leaders encounter. Spreading rumors, ignoring teammates, even bullying can occur at any level of an organization. This can be indicative of a more serious problem, or it can be one that is more quickly resolved.

As a leader your actions are scrutinized more than ever. "Do as I say not as I do" diminishes the trust and respect you have worked so hard for. Transparency, authenticity and a heightened situational and self awareness are essential to maintain a high performing environment.

Dr Shari has researched behaviors - both defensive behaviors and 'why do we do what we do' and combines communication styles with emotional intelligence and neuroscience, enabling you to paint a more complete picture of your team members. Then you will have several options on which you can address the situation, along with challenging and motivating others.

Dr Shari's doctorate is in Executive Leadership with her dissertation focusing on crisis leadership and emotional intelligence. She is leadership faculty at University of Charleston's School of Business & Leadership, facilitating both masters and bachelor's classes.

Her articles have been featured in industry publications, connecting safety to the thoughts swirling around in your head.

Remember: It is not what you said, it is what they think they heard!


  • Productively Resolving Conflict

    A great many conflicts are generated because of miscommunication - in tone of voice, in the words that are used, in the mannerisms and in overall behavior. Once the emotional reaction is triggered, it is difficult to 'walk back' thoughts and words.

    Understanding communication styles is paramount to resolving conflict - and in stopping it before it even begins!

  • The Essential Elements of Leadership

    Leading others is more than telling them what to do. It is adapting to their style of communication, understanding how they process information and providing them the information they need in that manner. It is a combination of DiSC and EI, which feed off each other and insures clarity of the person's entire behavior.

Everything DiSC® Certification

Choose your learning format:

Everything DiSC Workplace® Certification


Everything DiSC Workplace Certification is your best resource to gain foundational knowledge and tools for facilitating Everything DiSC. Designed with your busy schedule in mind, this online course gives you the flexibility of self-paced learning, paired with live-collaborative sessions led by Wiley’s expert trainers.

Increase your confidence and competence in delivering Everything DiSC Workplace in your organization. This course offers rigorous new content on the principles of the DiSC® model and the supporting research. During the live sessions, you will practice facilitating small groups and explore challenging scenarios that could arise during workshops. You’ll also learn how to keep Everything DiSC alive within your organization by creating a culture of DiSC and explore MyEverythingDiSC, the mobile-friendly, interactive learning portal that is exclusive to Everything DiSC.

This program Includes:

  • Four modules of self-directed and live collaborative learning (each requiring three to five hours of time per week), conducted over a four week period
  • Active knowledge checks to help participants assess how well they understand the content and to improve learning and retention
  • Final Certification exam (self-directed/graded activity)

Start your journey toward building your confidence and competence in effectively delivering Everything DiSC Workplace!

Upcoming Classes

  • January 05 – February 02, 2018

    Live session each Friday from 10:00 – 11:30am CT
  • February 01 – March 01, 2018

    Live session each Thursday from 9:00 – 10:30am CT
  • March 09 – March 30, 2018

    Live session each Friday from 2:00 – 3:30pm CT
Take the next step!
Workplace Certification

Everything DiSC® Certification

In Person

The in-person, Everything DiSC Workplace® Certification begins with online, self-directed learning and culminates in two days of practical application facilitated by Wiley's expert trainers. With Everything DiSC Workplace® Certification, participants will:

  • Gain expertise in the Everything DiSC® model and supporting research
  • Discover how to apply the Everything DiSC Workplace reports to daily interactions
  • Customize the Everything DiSC Workplace program to meet specific participant needs
  • Navigate challenging scenarios that could arise during a workshop or coaching session
  • Create strategies to promote a DiSC®-based culture
  • Explore MyEverythingDiSC® and discover how to utilize it as an ongoing development tool
This course is held at the Education Center in Minneapolis, MN or in London, England.

Upcoming Classes

  • December 05 – December 06, 2017

    Two days of live facilitated learning in Minneapolis
  • January 23 – January 24, 2018

    Two days of live facilitated learning in Minneapolis
  • February 27 – February 28, 2018

    Two days of live facilitated learning in Minneapolis
  • March 27 – March 28, 2018

    Two days of live facilitated learning in Minneapolis
Take the next step!
Workplace Certification

Featured Skills

  • Leadership Development and Coaching
  • Leadership Team Development and Coaching
  • Building Effective Teams
  • Powerful presentations and speaking skills


  • member, National Speakers Association
  • Provider of MHS Emotional Intelligence assessments
  • Professional Development Program Provider for NBAA